General Rental Terms
THE FOLLOWING GENERAL RENTAL TERMS APPLY TO THE RENTAL.
1.- DEFINITIONS AND GENERAL PRINCIPLES
2.- PREREQUISITES: WHAT DO YOU NEED IN ORDER TO RENT A DEVICE FROM Fello?
3.- THE Device: CONDITION, USE, BREAKDOWN ASSISTANCE AND MAINTENANCE/MECHANICAL PROBLEMS
4.- RENTAL PERIOD
5.- RATES / TERMS OF PAYMENT
6.- INSURANCE
7.- DATA PROTECTION LAW
4. DEFINITIONS AND GENERAL PRINCIPLES
“You” are the customer who signed the rental agreement and who is entitled to use the Device & Accessories.
“Fello” is Fello Inc. the owner of the equipment.
“Device” is the Device rented to you for the agreed duration of the rental agreement and will include all parts and accessories fitted to it at the commencement of the rental.
2.WHAT DO YOU NEED IN ORDER TO RENT A DEVICE?
You must hold and produce a valid Identity card or valid passport where the rental takes place. (If the device is being shipped to your hotel, being that hotel already asks for your ID that will be enough from Fello’s end.) This ID document must be written in the English language.
About rental deposit, this credit card must have enough available funds to cover the rental cost, as well as a $500 deposit that will be placed on hold on your Credit Card. At 12:01am on the morning of your rental the Credit hold will take effect. When the device is returned in proper condition, the hold will be lifted. In any situation, be it the device has been stolen, lost or damaged, or any other reason, if the device has not been returned after 24 hours from the end of your rental, the credit hold will be charged. This applies whether or not you have taken an insurance plan from us.
We will investigate in the case of a damaged or stolen device, and if we find that you the customer is not at fault, you will be duly reimbursed for the credit hold within 5-7 business days of the matter being resolved. Please note that Fello accepts major credit cards, it is advisable to verify in advance the acceptance of a given card. Credit cards are accepted to the limits authorised by the credit card company.
3.- THE RENTAL: CONDITION, USE, & SUPPORT.
3.1 Condition of the Device.
A description of the condition of the Device will be given to you at the same time as the rental agreement.
Upon receiving your rental Device, you are required to check the condition of the Device. Where an apparent defect is found which is not already listed in the document, you must immediately inform Fello via email or phone to tell us about any defects that are not already listed in the condition document.
If you do not contact us about any defects not listed in the condition document, the condition of the Device will be as set out in the document given to you with the rental agreement and it will be considered that you received the Device in proper working condition.
You will return the Device in the same condition as it was provided at the start of the rental. Providing you did not take any of our insurance plans, you are responsible for any repair or refurbishment costs and these will be added to the cost of the rental.
3.2 Use of the Device
If you have rented a Device that comes with a data connection, The Device may be used with that said data connection only in the country where it was rented, it is forbidden to use the data in another country. If used outside the country of rental, you will be charged penalties for the use of Device (roaming costs, etc).
You are advised to check at the time of reservation.
You must take care of the Device, keep it in good condition, refund Fello for any extra costs it incurs.
The Device will be provided to you with a fully loaded software including Apps, Movies, Magazines and books (list described in fcnew.technosoftwares.com). You must return the Device with the same software. Any other software or cost is not included in the rental agreement.
Fello strongly recommends that you carefully read this information available at the web page www.Fello.com.
In particular, you must not use the Device under any of the following conditions or for any of the following purposes:
- Close to inflammable or dangerous goods, as well as toxic, corrosive, radioactive or other harmful substances,
- carrying anything which, because of its smell or condition, harms the Device or causes Fello to lose time or money before it can rent the Device again,
- Connect any accessory (subject to prior authorisation by Fello), unless supplied by Fello,
- re-rental to or use by other persons,
- to conduct illegal activities or cause damage to equipment, personnel, loss of software or violate the SAFETY of any software or brand.
- intentionally committing any offence.
- in some instances connect the device you are renting to any computer, or transfer any kind of media to or from the device onto another device. If you do need to have some media loaded onto the device, or will need to connect it at some point to a computer, please contact us with your request, and we may be able accommodate you. You will be liable for any offence committed during the rental period which relates in any way to your use of the Device, as if you were the owner of the Device. Upon the request of the Police or any official body Fello may have to transfer your personal data. Such transfer will be done in accordance with the data protection Laws of the country of rental.
3.3 Maintenance Problems
When the rental starts, the Device will be fit for normal use. If it is not, or if it unfit for normal use during the rental because of any problem or accident, you must inform Fello by emailing us or calling the contact number on the rental agreement.
Fello will have the choice between replacing the Device or cancel the rental. Fello bill will not pay any maintenance or purchase of accessories associated with the equipment during the rental period. The only one authorized to make this kind of work is Fello.
The fees and expenses of any repair undertaken by you will not be reimbursed to you.
You must inform Fello, of all accidents, damage, problem or malfunction of the Device, even those which may already have been repaired, when you return the Device. You will remain liable for any damages to Fello.
In any case, neither Fello nor its directors, officers or employees will be liable to you for any loss or damage (including but not limited to loss of profit or earnings…) nor, to the extent permitted by the Law, for indirect consequential damages whether your action is based on contract or in tort.
3.4 Breakdown Assistance
For the length of the rental, as agreed with Fello, you have the benefit of a phone Assistance Service. If required, this service can be contacted by calling the telephone number on the rental agreement.
4.- RENTAL PERIOD
4.1 Principle and Calculation
You undertake to return the Device to Fello at the agreed place, on the date and at the time indicated on the rental agreement. (If the device is being shipped to your hotel, you are responsible to attach the included shipping label to box the device arrived in, and to send it off with the hotel’s mail service. The same applies if you were met in the airport, you will be responsible to attach the included shipping label to the box the device arrived in, and to send it off via the airport mail service or mail drop box.)
The maximum duration of a rental is 7 days continuos (to increase this you must have explicit approval from Fello). The rental duration is calculated on the basis of indivisible periods of 24 hours, starting from the time the Device is made available. However, a 30 minute grace period is applied at the end of the rental before the start of a new 24-Hour period. In case of you needing to return the Device to any other location other than the agreed location you need to have explicit approval from Fello, repatriation costs will be charged to you.
4.2 Extension of the Original Duration of the Rental
Should you wish to keep the Device for a period longer than that originally set out in the rental agreement, you must first contact us by phone or email us in order to extend the duration of the rental agreement.
4.3 Delivery and Collection Terms
Where you ask Fello and Fello agrees in writing to deliver the Device or to collect the Device, you may have to pay additional charges and follow additional instructions. You must check at the time of reservation.
When you return the Device, or if Fello has agreed you will do so, when you leave the Device for collection by Fello, you must complete the details of the date and time of return, that and any other information shown on the rental document. You must also do anything else, which Fello requests as a condition of agreeing to collect the Device.
You must return the Device immediately if Fello asks you to do so. In the event that the Device is not delivered to Fello upon request you hereby authorise Fello to enter your premises and to do any and all other things necessary to repossess the Device. You will be liable for any costs associated with such repossession. Fello may repossess any Device without notice or liability where Fello deems that such repossession is necessary for its own protection.
4.4 End of Rental
The end of the rental is defined by the return of the Device at the agreed Fello location. This must be done to a uniformed Fello employee or identified with an company identity card saying Fello, under no circumstances should you give the Device to any person present at the Fello location or hotel and who you assume or who purports to be a Fello employee. (If the device is being shipped to your hotel and you have agreed to ship it back to Fello, then the above under ’4.4 End of Rental’ section of Terms & Conditions does not apply) If explicitly mentioned in writing in the rental agreement the Device may be returned to the reception desk of a hotel.
If the Device is returned without its accessories, you will be invoiced for the cost of the replacement of these items. Fello strongly recommends that you carefully read this information available at the web page fcnew.technosoftwares.com
Under no circumstances will Fello accept any liability for articles that may have been left with the Device at the end of the rental.
IMPORTANT NOTE:
Outside the normal opening hours, Device returned to the reception desk of a hotel does not constitute the end of the rental. You remain liable for any damages until a Fello employee takes possession of the Device.
4.4.1 In the event of confiscation, theft or accident/damage
In the event of measures by third parties, including attachment, confiscation or impounding of the Device, you must immediately inform Fello in writing. Fello will then be entitled to take all measures which it deems necessary to protect its rights. You will be liable for all damage, cost and/or expenses associated with the above measures and for any direct, indirect, consequential damages (such as loss…) to the Device unless it is demonstrated that Fello is directly responsible for such confiscation or impounding of the Device.
Furthermore, the rental agreement may be automatically terminated as soon as Fello is informed of such action by the legal authorities or by you.
Any use of the Device which may be detrimental to Fello will entitle Fello to automatically terminate the rental agreement with immediate effect. You will then return the Device immediately as soon as Fello so requests.
In the event of theft of the Device, the rental agreement will be terminated as soon as Fello has received a copy of the theft declaration made by you to the police authorities. In this case You must pay the full amount of Device.
In the event of an accident, the rental agreement will be terminated as soon as Fello has received a copy of the accident report completed by you and, where applicable, the third party. If Fello provides a new Device, the rental agreement will be amended accordingly. In this case You must pay the full amount of Device.
Furthermore if you have not purchased a insurance plan with us, Fello will have no responsibility for loss, theft, robbery or damage of whatever nature relating to objects and/or utensils transported or which are with the Device including, in particular, software and/or goods.
5.- RATES / TERMS OF PAYMENT
5.1 Rates
The total charges for each rental will be determined according to the price list applicable at the time of rental (according to the web page fcnew.technosoftwares.com). If you do not meet the preconditions for a contractual rate, then the standard rate is to be paid.
5.2 Terms of Payment
We reserve the right to charge your credit card for the full amount of the iPads worth at time of rental in the even that the iPad is not returned.
We reserve the right to track the iPad if the need arises, in case of a theft or loss.
The payment is made by means of a credit card, an authorisation will be requested prior to the start of the rental.
The minimum amount of the authorisation will be determined by multiplying the rate by the rental period reserved by you and other relevant charges. This amount is debited at the moment of reserve in the web page (www.Fello.com). Any additional charges associated to differences with the initial reservation period or dates, especially change in number of days of rent, damaged Device or Device not returned will be charged at the end of the rental period or earlier if deemed Fello necessary.
When the Device is returned, the invoiced amount will be charged to the credit card provided, unless you present another credit card.
The charge on the credit card will always be made in USA Dollars, in case of cardholder’s bank has a different currency, this will be converted afterwards according to the cardholder’s bank conditions.
In the event of non-payment by the due date shown on the invoice, you will be liable, for payment of interest on the due amount in accordance with the details on the invoice, if any.
Non-payment by due date of any invoice or any other non-payment will render all outstanding invoices due immediately and will authorise Fello to require immediate return of any Devices still on rent and to terminate the agreements relating to such rentals.
The tariffs applicable to the rental, to the additional services are those which are in force on the date of issue of the rental agreement, and correspond to the characteristics you originally indicated at the time of reservation (Device type rental, duration, return place…). Any modification in the characteristics will entail the use of an appropriate alternative tariff.
5.3 Prepayment Charge at reservation, Terms and Conditions
Rates exclude all applicable charges which are not expressly mentioned on the Fello confirmation as included, and any optional additional services for which the customer may be liable.
Amendment to the reservation may affect the rental rates and may require a new Fello Prepayment Confirmation to be issued. Changes requiring a Fello Prepayment Confirmation to be reissued must be made at least 14 days prior to rental start date, unless the new Fello Prepayment Confirmation can be sent to a fax number or an E-mail address, in which case changes may be made up to 72 hours prior to rental start date.
Reservations made through the Fello reservation web site, cancellation may also be made through the Fello reservation web site and will take effect at the date and time the cancellation is successfully recorded in the Fello reservation system. A cancellation confirmation shall be sent to the customer.
The customer may cancel the reservation without charge provided it is done within 14 working days after reservation (reservation day not included), as mentioned on the Fello Prepayment Confirmation and in any case before the due rental start date and time.
After this period has elapsed, the prepaid rental amount shall be refunded less a cancellation fee in the currency of prepayment equal to one day of rental.
No refunds shall be given if the customer fails to collect the Device on the rental start date and has failed to notify Fello in advance of this date according to described in this section.
If the amendments to the reservation are not done according to this section, no refunds shall be given for rentals ended early or late collections, if the customer fails to collect the Device on the rental start date or cancellations made after the due rental start date.
All rentals are subject to standard terms and conditions of the Fello Rental Agreement in effect at the time and place of rental.
6.- INSURANCE
Fello offers 3 types of Insurance plans, some of which are included in our rental plans.
1. Minimal Cover – Requires the client to pay up to $400 deductible in case of damage or theft. 2. Basic Cover – Requires the client to pay up to $200 deductible in case of damage or theft. 1. Full Cover – Requires the client to pay up to $50 deductible in case of damage or theft. Fello have not insurance to cover the Device or against Bodily Injury and/or Property Damage that you might inflict on a third party as a result of an accident involving the Device. You are responsible for 100% of the costs they may incur for these reasons.
6.1 Liability in the Event of Damage to the Rental Device or Theft or Conversion thereof
6.1.1 You will be liable for any damages to Fello when renting a Device that has been entrusted to you.
Therefore, in the event of theft of the Device or damages caused to it, you must fully indemnify Fello (the indemnification will include the amounts corresponding to the repair costs, resale value of the Device, loss of use, administration charges…).
The amount will not exceed the market value (at the country of rental) of the rented Device at the time of the event.
You will not be exempt from liability towards Fello in the case of breach of contract. Therefore, you will be responsible for any financial loss Fello suffers as a result of such breach and for any relevant claims made by other people. You agree to pay any amounts Fello spends in enforcing these terms.
THEREFORE IN ANY CASE, NEITHER Fello NOR ITS OFFICERS, DIRECTORS, EMPLOYEES WILL BE LIABLE TO THE CONTRACTING PARTY FOR ANY AMOUNTS NOR FOR ANY ACTIONS, LAW SUITS OR CLAIMS RELATED TO ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE DAMAGES (SUCH AS LOSS OF BUSINESS, LOSS OF PROFIT) ARISING OUT OF OR IN CONNECTION WITH THE RENTAL OR THE USE OF ANY Device WHERE THE ACTION IS BASED ON CONTRACT OR IN TORT. YOU WILL INDEMNIFY AND HOLD Fello HARMLESS FROM ALL CLAIMS, LIABILITIES, DAMAGES, LOSSES OR EXPENSES ARISING OUT OF THE RENTAL AND/OR THE USE OF THE Device.
If the loss suffered by Fello is subsequently reduced (recovery of the Device within 60 days, partial or total liability on the part of the Third party), you will receive the corresponding reimbursement.
7.- DATA PROTECTION LAW
Please note that in the course of the performance of the booking as well as the rental process, Fello collects some personal data. It is mandatory to provide all the information requested; in the absence of such information, Fello will not be able to correctly ensure the booking and/or the rental.
Under the USA Data Protection Act, you have the right to access, update, correct or delete personal data collected by us. You may correct factual errors in that data by sending a request to us pointing out the error. You should contact the web page www.Fello.com for information about how to exercise these rights.
In order to allow us to provide you with effective services, Fello.com may from time to time transfer data collected to other companies in the EU or outside the EU. This transfer does not imply any restriction and our privacy policy will be fully applicable. By accepting these General Rental Terms, you hereby authorize Fello International to proceed with such a transfer.
Terms of Use of the site
The site is published by Fello.
1.- Acceptance of the Terms & Conditions
2.- Use
3.- Information on the Site
4.- Intellectual Property / Copyright and trademark notice
5.- Links to third parties websites
6.- Disclaimer of Warranty
7.- Limitation of Liability
8.- Privacy Policy
9.- Security Policy
10.- General
11.- Applicable Law & Competent Court
1.- Acceptance of the Terms & Conditions
Please read these Terms & Conditions carefully before using the fcnew.technosoftwares.com website or making reservations. They can be accessed via the hyperlink on our website. You are advised to print them out and keep a copy.
Use of the fcnew.technosoftwares.com website implies acceptance without reserve of these Terms & Conditions, which include our Privacy Policy.
These Terms & Conditions are in addition to the special conditions valid for each type of product or service offered on the site.
2.- Use
You undertake:
(a) not to use the fcnew.technosoftwares.com website for illegal purposes or purposes that may damage the rights of Fello or third parties, and in particular, not to use the site to distribute damaging or illegal information, or information that is distasteful, discriminatory or offensive towards Fello or third-parties;
(b) not to disrupt access to the fcnew.technosoftwares.com website, access Fello computer systems, modify the site, use it to transmit computer viruses, hacking attacks, computer worms, etc, or commit misdemeanours likely to be qualified as computer crimes;
(c) not to infringe any patent, trade mark, trade secret, copyright, database right or other intellectual property rights of any person or entity;
(d) not to impersonate any person or entity, including, but not limited to, a Fello official, or falsely state or otherwise misrepresent your affiliation with a person or entity;
(e) to comply with these general conditions of use.
If you do not comply with these obligations, Fello reserves the right to immediately prohibit and block access to its website and to its network without damages.
3.- Information on the Site
While Fello has made every effort to ensure that the information contained in the www.Fello.com website is correct at the time of going live, Fello cannot be held responsible for any errors or omissions or any information which may be incomplete, inaccurate or may have become out of date.
4.- Intellectual Property / Copyright and trademark notice
The copyright and all proprietary rights in the www.Fello.com website and all content are reserved by Fello. The material contained within the www.Fello.com website is the property of Fello unless identified as belonging to third parties. The name Fello and any other Fello trademarks, logos or graphics displayed on the www.Fello.com website are registered trademarks of Fello or its affiliates. Other company and product or service names displayed on the www.Fello.com website may be the trademarks of their respective owners.
You are not granted any right or licence to use any trademarks and therefore agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the content of the www.Fello.com website and/or the products and services offered on the Fello website in whole or in part.
5.- Links to third parties websites
There are several places throughout www.Fello.com that may link you to other websites that do not operate under www.Fello.cominformation privacy practices. When you click through to these websites, www.Fello.com information privacy practices no longer apply. We recommend that you examine the privacy statements for all third party websites to understand their procedures for collecting, using, and disclosing your information.
6.- Disclaimer of Warranty
Your use of the www.Fello.com website is at your sole risk. This website is provided on an “as is” and “as available” basis. Fello makes no warranty or representation that (i) the site will meet your requirements, (ii) it will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of Fello.com will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors will be corrected. You will be solely responsible for any damage to your computer system or loss of data that results from the use of the site. No advice or information, whether oral or written, obtained by you from Fello or through or from the www.Fello.com website will create any warranty or other obligation not expressly stated in the relevant terms and conditions. Although reasonable precautions are taken to protect the security and integrity of wireless internet and network access, Fello cannot guarantee that use of a wireless connection will be secure. Accordingly, you agree to use such services at your own discretion and risk and acknowledge that you are solely responsible for any damage to your computer system or loss of data that results. To the fullest extent permitted by applicable law, Fello expressly disclaims all warranties, conditions and other terms of any kind, whether express or implied, including, but not limited to any implied term of merchantability, satisfactory quality, fitness for a particular purpose, and any term as to the provision of services to a standard of reasonable care and skill or as to non-infringement of any intellectual property right.
7.- Limitation of Liability
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations set out in this article may not apply. In particular, nothing in these Terms & Conditions will affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Fello. You expressly acknowledge and agree that Fello, its officers, directors, employees will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Fello has been advised of the possibility of such damages), resulting from use of the www.Fello.comwebsite. You expressly acknowledge and agree that Fello will not be liable for the use or the inability to use the www.Fello.comwebsite; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the www.Fello.com website; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the www.Fello.com website.
8.- Privacy Policy
The terms of the Fello Privacy Policy are incorporated into these Terms and Conditions. You agree to the use of personal information by Fello in accordance with the terms of and for the purposes set forth in the fcnew.technosoftwares.com Privacy Policy.
9.- Security Policy
Fello uses secure technology in order to safeguard personal information and financial transactions. Fello complies with the procedures and security standards as further set out in the Fello Security Policy.
10.- General
Any failure by Fello to exercise or enforce any right or provision of these Terms & Conditions will not constitute a waiver of such right or provision. If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid, the parties agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms & Conditions remain in full force and effect. The section titles in the Terms & Conditions are for convenience only and have no legal or contractual effect
11.- Applicable Law
Fello and our web site www.Fello.com are according to the USA law.
Accessibility
Fello recognises the importance of providing an accessible and usable website for all user groups. We have incorporated ‘best practice’ design principles to ensure that this website can be used effectively and easily by all. We are currently in the first phase of an ongoing process to improve functionality, usability and accessibility. Research and studies have been carried out to help ensure these are developed in a user focused manner. If you would like to give us feedback about your experience of using our site, we would greatly appreciate your time, please email us.
Online Booking Terms and Conditions
We ask you to read our Online Booking Terms and Conditions as well as our General Rental Terms as you will be asked to confirm that you have read and understood these before your booking can be confirmed. If this is your first rental experience with Fello we recommend that you read all the information ir our web page fcnew.technosoftwares.com and associated links for more detailed information.
Following these guidelines will help you to:
- understand what you can expect from us;
- get the key information that will help you to organise your rental and trip;
- understand what we need from you in order to complete your booking successfully.
I. Online Booking Process
II. Confirmation of Reservation by Fello
III. Reservation constraints
IV. Rates
V. Payment / Credit card
VI. Qualification at time of rental: Documentation & age limit
VII. Changes to reservation: Modification / Cancellation Policy
VIII. Guaranteed reservation Policy
IX. Liability – Applicable Law – Competent court
X. Failure to Collect the Device – “No Show” fee
XI. Force Majeure
XII. Privacy Policy
I. Online Booking Process
The following are the main steps to making an online booking:
(i) First Step: Selection of the service
Enter your rental criteria in the online booking form including rental dates, rental locations and choice and Device.
(ii) Second Step : Fello s offer
Based on the criteria you provide, Fello will provide you with an offer matching your needs in the form of a detailed recapitulation. The ‘offer’ is legally defined as:
- a service which includes a selected Device available for a chosen duration with selected options (if any)
- a prepaid rate
- some terms and conditions.
(iii) Third Step : Acceptance of the offer
You will be asked to accept the Fello offer.
(iv) Fourth Step : Confirmation
You will then be asked to confirm this acceptance.
(v) Fifth Step : Fello notification
Fello will send you confirmation including the reservation information. The confirmation notice will include the details of your reservation.
II. Confirmation of Reservation by Fello
At the end of the booking process you will be taken to the “Reservation Confirmation” page; the reservation information is displayed. You will also receive a confirmation email containing the details of your reservation. Please print these and keep them for your records.
III. Reservation constraints
Booking Date:
- we can accept bookings for same-day rental with at least 8 hours advance notice;
- we can accept bookings for rental made up to 12 months in advance.
General Minimum Rental Duration:
- The minimum rental period is 1 day. 1 day is interpreted as a period of 24 hours. Included in this 24 hour period is the time wherein you collect and return the rental Device.
- Rentals of less than 24 hours will be charged a full day’s rate.
Maximum Rental Duration :
- Maximum rental duration according to General Rental Terms.
IV. Rates
Your Fello rental quote takes into account all mandatory charges corresponding to your reservation criteria.
More detailed information on General Rental Terms
V. Payment / Credit card
A. Payment
On line booking – Prepayment (payment at the time of booking):
Payment of the full estimated amount will be required at time of booking.
B. Means of payment
Payment can me made using the following means of payment:
- Credit card(s):
Fello accepts major credit cards, it is advisable to verify in advance the acceptance of a given card.
Warning
Payment using credit(s) card(s) is (are) accepted in accordance with the limits authorised by your credit card issuer;
The credit card holder (in case of a prepaid booking) must be identified as the renter. Such person must present his/her credit card (identified with the same name) at time of pick up the Device.
- Debit card(s):
Warning: Debit card(s) are NOT accepted at time of reservation or rental except:
- “Maestro” and “Visa Electron” card(s) on some rental.
Warning: Customers who do not possess any other credit car in addition to the “Visa Electron” must ensure their account holds sufficient founds for the deposit to be charged at time of the rental starts.
- Cash/cheque:
Payments in cash or by cheque are NOT accepted.
C. Deposit – Transaction authorisation
During the rental
At time of the “rental starts”:
At time of “rental starts” – after confirmation or amendment of the booking details with the customer – Fello estimates the amount required for authorisation and requests an electronic authorisation from the card holder’s issuing bank (the “Deposit”).
The authorisation procedure allows Fello to assess the final transaction amount and receive the protection of an authorisation before the start of the rental period. It confirms that the card holder’s bank account is valid and within the available spending limit.
Warning: Amount of deposit depends of the service specific service reserved. From a general perspective it may be underlined that:
- The amount of deposit usually covers:
- Damaged Device, Device not returned or theft Device;
- additional equipment(s) and services customer has selected.
- The amount of deposit stays valid for the length of the rental agreement period. For rental agreements longer than six (6) days, a new estimated authorisation for each periodic amount is requested by Fello from the card holder’s bank account
The amount of deposit subject to authorisation is expressly mentioned on the rental agreement.
At time of “return the Device”:
If the final charged amount for the Device rental services rendered is below the authorisation amount at time of “return the Device” then an additional authorisation shall be requested to cover the amount due.
VI. Qualification at time of rental: Documentation
For important information concerning requested documents, please read our General Rental Terms.
VII. Changes to reservation: Modification / Cancellation Policy
You will be allowed to view, modify or cancel your reservation online after it is confirmed, provided it is done at least 72 hours prior to rental time. Modification/cancellation fees may apply.
More detailed information on General Rental Terms.
VIII. Guaranteed reservation Policy
The Fello place of rental starts is required to provide, within a given period, the requested Device as confirmed at time of booking and subject to the renter meeting rental requirements.
The date and start time specified when booking rental must be respected, Fello’s employee delivery of the Device that will wait for you only a maximum of 30 minutes, in case of no show, the reservation is canceled and will be applied corresponding rates according to the terms and conditions.
IX. Liability – Applicable Law – Competent court
Please see our General Rental Terms
X. Failure to Collect the Device – “No Show” fee
The date and start time specified when booking rental must be respected, Fello’s employee delivery of the Device that will wait for you only a maximum of 30 minutes, in case of no show, the reservation is canceled and will be applied corresponding rates according to the terms and conditions.
XI. Force Majeure
Neither party shall be liable for failure in its performance hereunder caused by any case of Force Majeure. “Force Majeure” shall be considered – as defined by the applicable regulation(s) – as any irresistible or unforeseeable event, independent of the party suffering of the case of Force Majeure, which prevents this party from fulfilling its obligations.
So that in the case:
- the transaction will be cancelled, and Fello will refund to you the prepaid rental charge that has been collected. Fello will have no further obligations with respect to the transaction.
XII. Privacy Policy
Please see our privacy policy.
